Customer Success Manager Responsibilities:

• Be accountable for your customer’s overarching success with Socketlabs throughout the customer lifecycle, including customer adoption, account health, expansion and retention
• Position Socketlabs as the leader in email deliverability through shared curated content, training and webinars
• Leverage our tech support and email delivery consultants to maximize a customer’s product adoption and satisfaction
• Bring customer suggestions back into the organization to drive product and service enhancements
• Provide your customer-centric perspective to internal continuous improvement initiatives
• Identify and partner with customer executive contacts, platform users, and the SocketLabs program owners
• Organize and lead customer engagements including onboarding, kickoff, regular status calls and quarterly business reviews
• Develop a high level understanding of all aspects of email deliverability and coach customers to adopt best practice techniques
• Own the commercial renewal process end to end, including forecasting, account relationship status updates, and contract execution
• Some travel required

Requirements:

• 1-2 years of account and relationship management experience
• Proficiency in the following technologies: Office 365, Hubspot, and Google business suite
• Knowledge of Email or Digital Marketing is preferred
• Ability to multi-task, prioritize resources and time, and deliver under pressure​
• Naturally proactive with the ability to anticipate and resolve issues before they become serious
• Strong communication skills with the ability to effectively communicate with both technical users and executives
• Flexible with the ability to adapt to an ever changing environment
• Detail oriented and disciplined in approach to account management

Please submit your resume to [email protected] for consideration.