Empower your customers in less time

Using SocketLabs, your customer success teams can spend less time looking for issues and more time adding proactive value to your senders, reducing churn and increasing value.

FREE 30-DAY TRIAL

Make everyone's lives [a lot] easier

See data in one location
Quickly see all sender performance without switching between disparate data sources.
Communicate more effectively
Become a trusted resource with easy-to-understand visuals to share with customers.
Reduce churn, grow revenue
Happier customers who feel supported and successful are way less likely to churn!
StreamMonitor-doctored-from-subSM

See all sender activity in one view

Our account-wide overview allows you to see every customer’s sending activity at a glance, revealing who needs intervention or assistance immediately.

When you click into a customer’s subaccount, all sending details will be available to you immediately as well, so you can spend less time digging for data from disparate sources, making you more efficient and effective.
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Provide customers better guidance

Become a trusted email expert with must-follow advice without spending hours crunching data to create your argument.

SocketLabs Spotlight email analytics provides direct suggestions and reasons for performance issues directly in our platform, allowing you to share these simple views and clear next steps without spending hours developing your own ways of explaining the situation.
You CAN Sway Your Senders
SocketLabs' Spotlight reporting allows senders to identify, understand, and solve email performance issues.

Increase efficiency while improving customer service

Replace reactivity with proactive support, thanks to AI-power data analysis that goes as far as calculating opportunity loss so you can provide your customers with granular insight into their email ROI.

Then, immediately receive contextual guidance to share with senders so they can take their next steps with confidence and you can find the next customer to proactively optimize.

Take Our [Virtual] Hand

Our platform will guide you through your email performance journey, from finding areas to improve to showing you the steps to take. Adventures are always better with a friend.

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StreamScore

See your overall reputation in a simple, color-coded score to give you a rapid performance assessment.

Guided Insights

Take our word for it. We’ll provide suggestions for solving very specific issues, like list quality or email security.

Sending Overview

Begin your optimization here; an account-level email performance snapshot that quickly surfaces the most pressing issues.

Real Support

When you need more than directional knowledge, we have a team ready to guide you with more specific answers expertise.

What customers say about us

"SocketLabs is clearly driven by customer success and has become a trusted partner of SignUp.com"
Patrick Dyson CTO, SignUp.com
"We should have transitioned a long time ago. With SocketLabs, we're not just a number. I've got the name of a person I can ring up if I've got a problem."
Alec Dobbie CEO, Fanfinders
"We've been working together for at least 8 years, and we wouldn't trust anybody else with our email delivery."
Lindsay Willott
CEO, Customer Thermometer

Our guidance isn't limited to analytics...

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